WHAT WE OFFER

In today's competitive market it is essential to have a proficient inbound customer support team. Our inbound call center services are based on great product and industry knowledge, gathered over the years of practice we have in the offshore contact center business. Our experience of inbound call handling enables us to meet the requirements of our call center customers. Our inbound call center is specifically designed to respond to incoming phone calls, emails and live chat inquiries, 24 hours a day, seven days a week.

24/7 Support Services has extensive experience in providing inbound call center outsourcing services to global customers in varied industries. We offer customer service solutions such as inquiry, requests and complaints handling; tech support for customers or internally for businesses; sales order taking, order entry and processing; scheduling of appointments, reservations and registration. Our associates are trained to deal with calls in such a way that they are able to handle expectations but also ensure they are getting the context they need to resolve the issue, all while maintaining a positive rapport with the customer. Contact us today for more information. 

Call Inquiry Handling

Inquiry handling is the most basic of inbound call center services. Our center provides operative customer inquiry handling services ensuring a timely and effective fulfillment of all customer inquiries and complaints. 

Email Customer Support

We have email agents with the best communication skills and email writing so that they can assist you anytime of the day and ensure rapid, consistent, branded and accurate responses and emails to manage customer expectations. 

Live Chat Support

Chat has the highest satisfaction level of any other communication channel and by adapting the technology; this will give you that competitive advantage over your rivals. We will aid you in converting your online visitors into loyal customers.